Campaign_HANNA Dress.jpg

Terms & Conditions

the small print

Thank you for visiting the MAISONZHOU website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms and Conditions and any other rules posted on the Site (collectively, the “Terms”). By using the Services, such as placing orders on the Site, you are agreeing to the Terms. 

Maison Zhou Limited ("MZ") is a company registered in Hong Kong SAR. Our registered address is Rooms 1310-13, 16-20, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong. Our correspondence address is 44 Vanda Road, Singapore 287804.

Maison Zhou Limited and Maison Zhou Pte Ltd (“MAISONZHOU Singapore”) interact on an “arm’s length” basis in all business dealings between them and MZ has agreed to cooperate with MAISONZHOU Singapore in the operation of the Site, and for MAISONZHOU Singapore to issue invoices in respect of all orders placed on the Site. 

This agreement does not acknowledge any relationship between you and MZ or MAISONZHOU Singapore (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of MZ or MAISONZHOU Singapore.

MZ reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and these Terms at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the Terms.


You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about our Privacy policy before you register to use the Site and the Services. MZ reserves the right to only accept orders from you if you are aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately. 

Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to:

  • using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way;
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
  • advertising or sending unsolicited messages of any kind
  • impersonating others or providing any kind of false information.

MZ reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.

Intellectual Property

All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of MZ and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by MZ and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of MZ. Any such unauthorized actions may result in civil consequences or criminal penalties.

MZ reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by MZ. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

MZ is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites. 

Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility: 

  • be aged 18 years of age or over;
  • be in possession of a valid credit/debit card issued by a licensed bank acceptable to MZ for payment or be in possession of a valid PayPal or Apple Pay account;
  • providing personal and payment details that are warranted by you are both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)

In placing an order with us, you authorise MZ to process a charge or charges on your credit/debit card, PayPal account or Apple Pay account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. 

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation. 

Product Description

MZ will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by MZ is not as described. 


Prices are shown on the Site in Singapore Dollars (SGD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. 

If your credit/debit card is not denominated in SGD, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 


We accept payments made by Visa, MasterCard, American Express, PayPal and Apple Pay.  

By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to MZ, we will not be liable for any delay or non-delivery. 

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services. 

Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and MZ will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

MZ reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • the product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items;
  • we identify a pricing or product description error;
  • we are unable to obtain authorisation for payment;
  • you do not meet the eligibility criteria to purchase as set out in these Terms.

Our Customer Service team will contact you as soon as possible if there are any problems with your order. 


You will be given an indication of the expected delivery time when you place your order online. MZ’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met. 

You need to sign a confirmation of receipt of the products when the products are delivered and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by MZ. You also accept the associated transfer of responsibility in the same way. ZALORA provides free shipping on all orders delivered to Hong Kong SAR & Singapore. Orders to other destinations will be subjected to a shipping fee specified when you place your order. MZ reserves the right to update its shipping policy at its sole discretion without prior notice. 


In order to provide you with the best possible online shopping experience, MZ maintains a 14-days no questions asked exchange policy, other than lingerie pieces (JIA) which are non-returnable/exchangeable unless faulty.  

  • You can return your order for an exchange up to 14 days from the purchase date
  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged bag and/or packaging
  • Please note that we will not be able to provide a refund on any shipping fees charged for the original order, however you will not be charged any shipping fees when the new items are sent out to you

Your Rights

Nothing in the Terms is intended to affect your legal rights in Hong Kong SAR.


MZ does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. 
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, MZ will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in these Terms. 

Indemnity and Waiver

At our request, you agree to compensate us fully and hold us, MZ (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. 
If you breach the Terms and we take no action against you, such inaction shall not constitute a waiver of our rights and remedies in any other situation where you breach the Terms. 


Please contact our Customer Care team at for any order related complaints or comments. 

Governing Law and Jurisdiction

The Terms, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR have exclusive jurisdiction in the event of any dispute or claim associated with the Terms. 

Last updated: 20 October 2017